Privacy Policy

1. Introduction

RACTIQ NEXT (OPC) PRIVATE LIMITED ("we," "us," "our") operates the website ravieo.com and related services (collectively, the "Service").

Ravieo Forms is a form and response-collection platform that enables users to collect information through multiple formats, including but not limited to:

• Standard forms
• Video forms
• Voice-based interactions
• Conversational and AI-assisted flows
• Web, embedded widgets, and other supported channels

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our Service.

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Roles & Responsibilities (Important)

Data Controller

RACTIQ NEXT (OPC) PRIVATE LIMITED is the data controller for personal data collected directly through the Ravieo website and platform accounts.

Customers & Respondents

• If you create forms using Ravieo, you are the data controller for the responses you collect.
• Ravieo acts as a data processor for personal data submitted by respondents through your forms, video interactions, voice responses, or conversational flows.

You are responsible for ensuring you have a lawful basis to collect and process respondent data.

3. Information We Collect

A. Information You Provide Directly

We may collect personal information when you:

• Create an account
• Contact support
• Subscribe to communications
• Use features of the Service

This may include:

• Name
• Email address
• Phone number
• Account credentials
• Billing and payment information
• Any information you voluntarily submit through Ravieo forms or communications

B. Information Collected Through Forms & Responses

When using Ravieo Forms, you may collect information from respondents, including:

• Text responses
• Video recordings
• Audio / voice recordings
• Uploaded files
• Metadata associated with responses

This data is processed on your behalf, according to your instructions.

C. Automatically Collected Information

When you use the Service, we may automatically collect:

• IP address
• Browser type and version
• Device identifiers
• Pages visited and interaction data
• Log files and timestamps
• Cookies and similar tracking technologies

4. How We Use Information

We use personal data to:

• Provide, operate, and maintain the Service
• Enable creation, delivery, and analysis of forms, video, voice, and conversational experiences
• Authenticate users and manage accounts
• Process payments and subscriptions
• Communicate service updates, product announcements, and support messages
• Improve product functionality, performance, and security
• Monitor usage and prevent fraud or abuse
• Comply with legal and regulatory obligations

We do not sell personal data.

5. Legal Basis for Processing (GDPR)

Where applicable, we process personal data under the following legal bases:

• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• Consent, where required

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable essential site and platform functionality
• Authenticate users and maintain sessions
• Analyze usage patterns and improve performance

Some cookies are essential, while others are optional analytics cookies.

Where required by law, we will request your consent before placing non-essential cookies.

You can manage cookies through your browser settings.

7. Third-Party Service Providers (Sub-Processors)

We use trusted third-party service providers to support our operations, including:

• Cloud hosting and infrastructure providers
• Payment processors
• Analytics and monitoring tools
• Customer support systems

These providers process data only as necessary to provide their services and are bound by confidentiality and data protection obligations.

A current list of sub-processors is available upon request.

8. Data Security

We implement reasonable technical and organizational measures to protect personal data, including:

• Encryption in transit and at rest (where applicable)
• Access controls and authentication
• Infrastructure and application security practices

No system is completely secure, but we continuously work to safeguard your data.

9. Data Retention

We retain personal data only for as long as necessary to:

• Provide the Service
• Maintain your account
• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes and enforce agreements

Form response data is retained according to your account settings and instructions unless deletion is requested or legally required.

10. Your Rights (GDPR, CCPA & Similar Laws)

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, contact us at [email protected].

We will respond within a reasonable timeframe as required by applicable law.

11. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction, including locations where our service providers operate.

We rely on appropriate contractual safeguards and legal mechanisms to protect data during international transfers.

12. Children's Privacy

Ravieo is not intended for children under the age of 16.

We do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us so we can take appropriate action.

13. Compliance with Indian Law

We comply with applicable Indian data protection laws, including:

• The Information Technology Act, 2000
• The Digital Personal Data Protection Act, 2023 (where applicable)

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Significant changes will be communicated via the website or email.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at:

Email: [email protected]

Company: RACTIQ NEXT (OPC) PRIVATE LIMITED

Website: https://ravieo.com