Is Ravieo free to use?

Yes! Ravieo Form offers unlimited forms and submissions for free within our fair use guidelines. You can use advanced features like conditional logic, signatures, calculations, file uploads, and many more — all for free.

How secure is my data?

We use banking-grade AES-256 encryption. Your data is encrypted at rest and in transit with end-to-end encryption.

Can I connect my own domain?

Absolutely. Custom domains are available on our Pro and Enterprise plans.

Do you offer non-profit discounts?

Yes! Reach out to our support team with proof of status for 50% off.

Terms of Service

Effective Date: 25 January 2026

Last Updated: 26 January 2026

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of Ravieo, operated by RACTIQ NEXT (OPC) PRIVATE LIMITED ("we," "us," "our").

By accessing or using ravieo.com, the Ravieo platform, or any related services (collectively, the "Service"), you agree to be bound by these Terms. If you do not agree, you may not use the Service.

2. Description of the Service

Ravieo is a response-collection and form platform that enables users to collect data through multiple formats, including but not limited to:

Standard forms
Video forms
Voice-based interactions
Conversational and AI-assisted flows
Web apps, embedded widgets, and supported third-party channels

We may update, modify, or discontinue features at any time.

3. Eligibility

You must:

Be at least 16 years old, and
Have the legal authority to enter into these Terms

By using the Service, you represent that you meet these requirements.

4. Accounts & Registration

To access certain features, you must create an account.

You agree to:

Provide accurate and complete information
Maintain the security of your credentials
Notify us immediately of any unauthorized access

You are responsible for all activity that occurs under your account.

5. Customer Content & Responsibilities

Your Content

You retain ownership of all content you create, upload, or collect through Ravieo, including:

Form questions
Text responses
Video and audio recordings
Files and metadata

Your Responsibilities

You agree that:

You have the legal right to collect and process respondent data
You will comply with all applicable data protection and privacy laws
You will inform respondents about how their data is collected and used

Ravieo acts solely as a data processor for respondent data you collect.

6. Prohibited Uses

You may not use the Service to:

Violate any applicable law or regulation
Collect data without lawful consent
Infringe intellectual property or privacy rights
Transmit malware, spam, or abusive content
Harass, exploit, or harm others
Use the Service for illegal, deceptive, or fraudulent activities

We reserve the right to suspend or terminate accounts that violate these Terms.

7. AI, Automation & Experimental Features

Some features may use AI or automated systems to:

Assist in form creation
Enhance conversational flows
Analyze responses

These features are provided "as is" and may produce incomplete or inaccurate outputs. You are responsible for reviewing and validating outputs before relying on them.

8. Subscription, Billing & Payments

Some features require a paid subscription.

By subscribing, you agree that:

Fees are billed in advance on a recurring basis
Payments are non-refundable unless required by law
Failure to pay may result in suspension or termination

We may change pricing with reasonable notice.

9. Intellectual Property

All rights, title, and interest in the Service (excluding your content) belong to Ravieo, including:

Software
Branding
Logos
Design and UI

You may not copy, modify, distribute, or reverse engineer the Service without permission.

10. Third-Party Services

The Service may integrate with third-party tools or platforms.

We are not responsible for:

Third-party content or services
Availability, security, or accuracy of third-party systems

Your use of third-party services is governed by their own terms.

11. Data & Privacy

Your use of the Service is subject to our Privacy Policy, which explains how we collect and process personal data.

By using the Service, you agree to our data practices as described there.

12. Service Availability

We strive to keep the Service available but do not guarantee uninterrupted access.

We may:

Perform maintenance
Suspend access for security reasons
Modify or discontinue features

We are not liable for downtime or data loss except as required by law.

13. Termination

You may stop using the Service at any time.

We may suspend or terminate your access if:

You violate these Terms
Your use poses a security or legal risk
Required by law

Upon termination:

Your access ends immediately
Data may be deleted according to our retention policies

14. Disclaimers

The Service is provided "as is" and "as available."

We disclaim all warranties, including:

Fitness for a particular purpose
Accuracy or reliability of outputs
Uninterrupted or error-free operation

15. Limitation of Liability

To the maximum extent permitted by law:

Ravieo is not liable for indirect, incidental, or consequential damages
Our total liability shall not exceed the amount paid by you in the last 12 months

Some jurisdictions do not allow certain limitations, so these may not fully apply to you.